Reports to: Deputy Director
Position Classification: Non-Exempt
Location: Tyler or Longview
Primary Objectives of Position: Utilizes comprehensive knowledge of federal, state, local and private programs to ensure that the impact of jobseekers/employers accessing services are accurately counted in performance data.
Essential Job Functions: Conduct analysis of workforce activities. Use statistical sampling, auditing and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Implement continuous quality improvement through ongoing reviews of operations and administrative systems, identifying areas for improvement and suggesting enhancements. Review performance trends and provide technical assistance for identified areas of non-compliance or low performance. Assist with conducting quality reviews, prepare reports and monitoring documents for dissemination and effectively communicate findings and recommendations to management and appropriate staff. Review operational procedures, provide technical assistance and make recommendations to enhance current procedures and processes to ensure compliance and performance goals are met. Update and maintain document control system Created monitoring system to ensure consistency in application of operational procedures. Verify performance data and provide weekly performance reports to Senior Management and the leadership team. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications: Education: Bachelor Degree from an accredited college or university or equivalent.
Experience: Prefer minimum of 2 years related work experience. Must possess high degree of proficiency in data entry, Microsoft Office, and state appropriate state data entry systems. Requires knowledge of Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.
Skills/Abilities: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Must be accustom to working in a complex, fast-paced and confidential work environment. Excellent verbal and written communication skills including ability to do public speaking. Demonstrated ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access.
Additional Requirements: Must have valid driver’s license and adequate vehicle insurance coverage.
|Job Category||Administrative, Professional|